Privacy Policy
Last Updated: 13 October 2025
1. Introduction
Elron Fire & Security (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us — whether through our website, by phone, in person, or via email.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which govern how personal data must be handled in the United Kingdom.
By using our services or visiting our website, you agree to the collection and use of information in accordance with this Privacy Policy.
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2. Who We Are
Elron Fire & Security
12 Fallowfield Drive, Rochdale, OL12 6LZ
info@elron.co.uk
01706 538765
www.elron.co.uk
We are the data controller for the personal data we collect and process.
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
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3. Information We Collect
We may collect and process the following personal data:
a. Identity and Contact Information
• Name, address, email address, and telephone number
• Business or property details (for site visits, installations, or servicing)
b. Financial Information
• Payment details (when making purchases or settling invoices)
c. Technical and Usage Data
• IP address, browser type, device identifiers, and website usage information
• Cookies and tracking technologies (see Section 10 below)
d. Service-Related Data
• System information related to alarms, fire systems, or CCTV equipment
• Maintenance and compliance records
• Communication history (emails, phone calls, or service requests)
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4. How We Use Your Personal Data
We process your personal data for the following purposes:
• To provide, manage, and maintain our fire and security services
• To respond to enquiries, prepare quotes, and carry out installations or maintenance
• To process payments and issue invoices
• To comply with legal or insurance obligations
• To ensure the safety and performance of installed systems
• To improve our services and website functionality
• To send service reminders or essential updates
• To send marketing communications (only where you have consented)
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5. Lawful Bases for Processing
We rely on one or more of the following lawful bases under the UK GDPR:
• Contract: To perform our obligations under a contract with you
• Legal Obligation: To comply with UK fire safety and security regulations
• Legitimate Interests: To improve our services and maintain customer relationships
• Consent: When you opt in to receive marketing or promotional information
You may withdraw consent at any time by contacting us.
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6. Sharing Your Information
We do not sell your personal data. However, we may share it with trusted third parties where necessary, including:
• System suppliers, installers, or monitoring partners
• IT service providers, payment processors, and accountants
• Insurers, auditors, or regulatory authorities
• Emergency services, if required for safety or legal reasons
All third parties are required to keep your data secure and to use it only for the purpose for which it was provided.
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7. International Transfers
If we transfer your data outside the UK, we ensure it is protected by using approved adequacy regulations or Standard Contractual Clauses (SCCs) as required by UK data protection law.
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8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
• Customer and service records: up to 7 years after last contact (for legal and insurance purposes)
• Financial data: up to 7 years (in line with HMRC requirements)
After this period, data is securely deleted or anonymised.
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9. Your Data Protection Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Rectify inaccurate or incomplete information
• Erase your data (“right to be forgotten”) in certain circumstances
• Restrict or object to processing under certain conditions
• Data portability – to receive your data in a machine-readable format
• Withdraw consent for marketing communications
To exercise any of these rights, please contact us at [insert contact email].
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113
www.ico.org.uk
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10. Cookies
Our website uses cookies to improve functionality, analyse traffic, and enhance your experience.
You can control cookie preferences through your browser settings.
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11. Security of Your Data
We take appropriate technical and organisational measures to protect your data, including:
• Secure servers and encrypted data transmission
• Restricted access for authorised personnel only
• Regular system monitoring and data protection training
However, please note that no system is completely secure, and we cannot guarantee absolute security.
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12. Links to Other Websites
Our website may include links to external websites. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies.
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13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Last Updated” date shown above.
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14. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:
Elron Fire & Security
12 Fallowfield Drive, Rochdale, OL12 6LZ
01706 538765