Frequently Asked Questions
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CCTV Systems – Frequently Asked Questions
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Q: What types of CCTV systems do Elron Fire & Security install?
A: We supply and install high-quality, reliable systems for both homes and businesses, including analogue HD systems up to 8 Megapixel 4K IP systems. Our standard packages include features such as anti-vandal steel cameras, AI human motion detection, 2-way audio, and 24/7 full-colour recording, ensuring clear footage day or night. We also provide 4-channel, 8-channel, 16-channel & 32-channel NVR/ DVR units to suit any property size. All in of our systems are in stock and ready to install ASAP.
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Q: Can I view my CCTV cameras on my mobile phone?
A: Yes — absolutely. Every system we install is fully set up so you can view live feeds, playback recordings and receive alerts securely on your smartphone, tablet or computer, no matter where you are in the world. We also show you exactly how to use it before we leave.
Q: Do you offer installation only, or do you provide maintenance too?
A: We offer a complete service: professional installation, repairs, and ongoing maintenance. We service and maintain all types of CCTV systems — even if we didn’t install them ourselves — to keep everything working correctly, reliable and compliant.
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Q: How good is the recording quality, especially at night?
A: Our cameras are designed for crystal-clear footage in all conditions. With 24/7 full-colour recording technology, you get sharp, detailed images even in low light or darkness, so you can always see exactly what’s happening on your property.
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Q: What is ‘AI human motion detection’ and why is it useful?
A: Unlike standard motion sensors that react to anything moving (like leaves or animals), AI human detection recognises the shape and movement of people only. This means you only get alerted when someone is actually on your property — reducing false alarms and keeping you informed of real security events.
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Q: Are your cameras vandal-proof?
A: Yes — we use heavy-duty anti-vandal steel camera casings as standard. These are built to withstand impact, tampering and harsh weather, making them ideal for properties where extra durability is needed.
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Q: Can I add more cameras later if I need to?
A: Definitely. We supply expandable NVR & DVR units (starting from 4-channel), so if you decide to cover more areas of your home or business in the future, we can easily add extra cameras to your existing system.
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Q: How long does a typical CCTV installation take?
A: Most standard jobs, such as our popular 2-camera system, are fully installed, tested and set up in around half a day. Larger systems or more complex properties will take a little longer, and we will always agree a timescale with you beforehand.
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Q: Do you cover my local area?
A: Yes. Elron Fire & Security is your local specialist, proudly serving Rochdale and all surrounding towns and villages. We offer fast response, friendly service and expert knowledge of the area.
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Q: How do I get a quote?
A: It’s easy — just give us a call or send us a message. We’ll listen to what you need, answer any questions, and provide a clear, no-obligation quote tailored exactly to your property and budget.​
Intruder Alarms – Frequently Asked Questions
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Q: What type of intruder alarms do you specialise in?
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A: We are proud installers of AJAX Alarm Systems – widely recognised as superior security technology. AJAX systems are wireless, highly reliable, and packed with advanced features, giving you faster detection, fewer false alarms, and total peace of mind for your home or business.
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Q: What is perimeter protection, and do you offer it?
A: Yes, we specialise in perimeter protection. This means we secure the outer boundaries of your property – such as gates, fences, doors and windows – before an intruder can even reach your building. It provides an early warning system, alerting you the moment someone attempts to access your land or property, for complete security coverage.
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Q: Are AJAX alarms better than standard alarm systems?
A: Absolutely. AJAX is a market-leading brand designed for superior performance. Unlike older systems, AJAX uses encrypted signal technology, has up to 5 times greater wireless range, and runs on long-life batteries. It is incredibly secure, very difficult to tamper with, and sends instant notifications directly to your smartphone.
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Q: Do you offer maintenance contracts for intruder alarms?
A: Yes, we undertake fully tailored maintenance contracts for all systems we install, as well as existing systems installed by others. Regular servicing ensures your alarm remains in perfect working order, compliant with insurance requirements, and helps prevent unexpected faults or system downtime.
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Q: Can I control my AJAX alarm from my phone?
A: Yes, completely. All our AJAX systems come with the free mobile app, allowing you to arm or disarm your system, view the status of every sensor, and receive instant alerts wherever you are in the world. You can also grant access to family members or staff and view a full event history.
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Q: Can I connect my alarm to a monitoring centre?
A: Absolutely. We can link your system to a 24/7 Alarm Receiving Centre, so if the alarm activates, the fire service or keyholders are alerted immediately – highly recommended for businesses, empty properties or high‑risk sites, and often required by insurance policies.
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Q: Will the alarm work if there is a power cut?
A: Yes. Every AJAX system we install includes long-lasting backup batteries. In the event of a power cut, the system will continue operating normally for many hours or even days, ensuring your property stays protected at all times.
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Q: Do you install for homes and businesses?
A: Yes. Whether you need a compact system for a domestic property or a fully monitored, multi-zone system with perimeter protection for a commercial site, we design and install solutions that fit your exact requirements and budget.
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Q: What happens if my alarm develops a fault?
A: If you have a maintenance contract with us, we offer priority call-outs and repairs. Even without a contract, our local expert team is on hand to diagnose and fix any issues quickly, keeping your security uninterrupted.
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Q: Are your installations compliant with industry standards?
A: Yes. All our intruder alarm installations are carried out to the highest industry standards, ensuring they are valid for insurance purposes and meet all relevant safety and security regulations.
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Q: Are your Intruder Alarm installations insurance approved?
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A: Yes. All of our installations are insurance approved, with us being proud Ajax Official Partners & Authorised Ajax Installers our customers often benefit from reductions in their insurance premiums.
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Q: How do I get a quote or arrange a site survey?
A: Simply contact Elron Fire & Security today. We will visit your property for a free, no-obligation survey, explain how AJAX technology and perimeter protection can work for you, and provide a clear, detailed quote.
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Fire Alarms – Frequently Asked Questions
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Q: What regulations and standards do you work to?
A: All our fire alarm work fully complies with the Regulatory Reform (Fire Safety) Order 2005 – the main UK law governing fire safety – and is designed, installed and maintained strictly to British Standard BS 5839. For commercial and non‑domestic properties we follow BS 5839‑1, and for domestic, HMOs and residential buildings we use BS 5839‑6. These standards are the recognised benchmark to prove you meet legal duties, and are required by insurers and fire authorities. We also install AJAX EN54 certified wireless fire alarms – fully tested and approved to the European standard for fire safety products, giving you total confidence in quality, reliability and compliance.
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Q: Why is compliance with these rules so important?
A: It is a legal requirement – as the owner, landlord or manager, you are the Responsible Person and must provide adequate detection and warning. Non‑compliance can lead to unlimited fines, prosecution, invalidated insurance, or even business closure. Beyond the law, properly designed, installed and maintained systems save lives, give early warning, reduce injury and property loss, and ensure your evacuation plan works exactly as intended.
Q: What are the main advantages of wireless fire alarm systems?
A: Wireless systems – such as our AJAX EN54 approved range – offer huge benefits over traditional wired systems:
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No mess or disruption: No chasing into walls, no cables to hide, and no building work needed. This makes them perfect for already refurbished or decorated properties, listed buildings, or sites where you want to keep the interior finish untouched.
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Minimal downtime: Installations are fast and clean, usually completed in a single visit, so your business or daily routine is barely affected.
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Flexible & scalable: Devices communicate securely and reliably with each other; you can easily add more detectors or sounders later if you extend or change the use of the building.
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Reliable performance: AJAX technology uses dual‑radio communication and long‑life batteries, with constant system health checks, so you always know it is working correctly.
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Cost‑effective: Saves on labour, repair and redecoration costs compared to wired installations.
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Q: Do you install for homes, businesses and rental properties?
A: Yes. We design systems for all types: offices, shops, factories, schools, care homes, HMOs, flats and private homes. Whether you need a fully wired solution or our high‑spec AJAX EN54 wireless fire alarms, we tailor every system exactly to your building size, use and risk level – always matching the correct category (L for life safety, P for property protection, M for manual systems) as set out in BS 5839.
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Q: Do you provide maintenance contracts?
A: Yes – we offer fully inclusive maintenance contracts for all systems, whether we installed them or not. BS 5839 and the Fire Safety Order state your system must be maintained in efficient working order. Our contracts include 6‑monthly servicing, full testing, logbook updates, fault repairs and priority call‑outs, keeping you compliant, safe and insurance‑valid at all times. Even wireless systems need regular checks, and we ensure every device, battery and connection is fully tested and certified.
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Q: How often do fire alarms need testing and servicing?
A: Weekly user tests are required by law, and professional servicing is every 6 months as a minimum under BS 5839‑1; higher‑risk premises may need more frequent checks. We carry out all inspections, test all functions, clean detectors, replace parts or batteries where needed, and issue a full compliance certificate and updated logbook every visit.
Q: Will my system work during a power cut?
A: Yes. Every system we install has full backup power. Our AJAX wireless fire alarms run on long‑life batteries with up to 7 years of life, while wired systems have dedicated standby batteries – both designed to meet British Standard requirements and keep you protected even if mains power fails.
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Q: Can I connect my alarm to a monitoring centre?
A: Absolutely. We can link both wired and wireless systems to a 24/7 Alarm Receiving Centre, so if the alarm activates, the fire service or keyholders are alerted immediately. This is highly recommended for businesses, empty properties or high‑risk sites, and is often required by insurance policies. With AJAX, you also get instant alerts and system status updates directly on your smartphone.
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Q: Do you issue certificates and documentation?
A: Yes. On completion of installation or service, we provide a full BS 5839 certificate, commissioning report, user manual, and completed fire safety logbook – everything you need to show compliance, keep records and satisfy insurers or fire officers. For AJAX systems, we also provide confirmation of EN54 compliance.
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Q: How do I get started or book a survey?
A: Contact Elron Fire & Security today. We visit your premises free of charge, carry out a risk assessment, explain exactly what you need to meet regulations and standards, and give you a clear, fixed quote – no hidden costs. Whether you have a new build or a fully finished property, we have the right solution for you.
Fire Extinguishers – Frequently Asked Questions
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Q: What types of fire extinguishers do you supply and install?
A: We provide the full range of British Standard approved extinguishers suitable for all common fire risks: water, foam, COâ‚‚, dry powder and wet chemical types. Each is selected to match the specific hazards in your property – whether that’s wood/paper, flammable liquids, electrical equipment, or cooking oils/fats. All our units meet BS EN3 standards and are clearly colour‑coded and labelled so you can identify and use the right one quickly in an emergency.
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Q: What regulations and standards apply to fire extinguishers?
A: Under the Regulatory Reform (Fire Safety) Order 2005, the ‘Responsible Person’ for any premises must ensure suitable fire‑fighting equipment is provided, maintained and readily accessible. We design and install your setup strictly in line with BS 5306‑8 (the code of practice for the selection, installation and maintenance of portable fire extinguishers) to ensure you are fully compliant, insurance‑valid and legally covered.
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Q: Why is having the correct type and number of extinguishers so important?
A: Using the wrong type of extinguisher on a fire can make the situation far worse – for example, water on an electrical fire risks shock, or water on a fat fire causes flare‑ups. Correct selection means you can tackle small fires safely before they spread, protecting lives, reducing damage, and helping you meet your legal duties. Insurance policies almost always require compliant, correctly positioned equipment; without it, your cover may be invalid.
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Q: Where should fire extinguishers be positioned?
A: They must be placed in obvious, accessible locations – on escape routes, near room exits, and close to specific hazards (such as kitchens or plant rooms) – at the correct height and spacing as set out in BS 5306. We carry out a full site assessment and install them exactly where they are needed, with clear signage so they can be found easily even in smoky or stressful conditions.
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Q: Do you offer maintenance and servicing for fire extinguishers?
A: Yes – we provide full maintenance contracts and one‑off servicing, whether we supplied the equipment or not. Under BS 5306‑3, extinguishers must be professionally serviced at least once every 12 months, with internal maintenance and pressure testing at set intervals over their lifetime. Our service includes checking pressure, weight, condition, safety pins and seals, plus updating service tags and your fire safety logbook to prove compliance.
Q: How long do fire extinguishers last, and when do they need replacing?
A: Most standard extinguishers have a working life of 5 years, while COâ‚‚ models last 10 years from manufacture. After this, or if they become damaged, discharged or fail a service, they must be replaced. We track all your equipment for you and let you know when replacements or major servicing are due, so you never fall out of compliance.
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Q: Do you supply for homes, businesses, rental properties and HMOs?
A: Absolutely. We supply, install and maintain extinguishers for domestic homes, landlords, HMOs, offices, shops, factories, schools and care homes. We tailor every package to the size, layout and risk level of your building, ensuring you have exactly what you need without over‑buying.
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Q: Can you dispose of old or out‑of‑date extinguishers safely?
A: Yes. We offer a safe, legal disposal service for your old units. Fire extinguishers are classified as hazardous waste and must not be put in general waste – we ensure they are collected, transported and disposed of or recycled in line with environmental regulations.
Q: Do you provide certificates and documentation?
A: Yes. After installation or every service visit, we issue a full compliance certificate, updated service tags for each unit, and entries for your fire safety logbook. This is all the documentation you will need for inspections, insurance checks or fire authority visits.
Q: How do I arrange a quote or site survey?
A: Simply contact Elron Fire & Security today. We can visit your premises free of charge, assess your risks, advise on exactly what you need to meet regulations, and provide a clear, competitive quote with no hidden costs.